Solvi
Welcome to Solvi Help Desk System!
Submit support tickets, find answers from the knowledge base article, chat with AI chatbot, and more.
How it works
Find the Solution in 3 Steps
Reading knowledge base article
Explore our Knowledge Base articles for detailed solutions to common issues.
Creating a new support ticket
If your problem persists, proceed to open a support ticket for personalized assistance.
Queuing and getting reply
Submit the support ticket form and wait for our reply to assist you further.
Dedicated System to Help & Support You
Welcome to our dedicated help and support system, designed to assist you every step of the way. Whether you have questions about our products, need technical assistance, or want guidance on how to get the most out of our services, we're here to help.
Explore our comprehensive knowledge base resources that cover a range of questions to find the solutions you need. If it doesn't help, submit a support ticket, and we will reply to you as soon as possible. Your satisfaction is our priority, and we're committed to ensuring you have a seamless experience with our products and services.
Our team
Meet Our Team
Emily Johnson
Chief Executive Officer (CEO)
Michael Chen
Director of Customer Experience
Sarah Rodriguez
Product Manager
David Patel
Head of Operations
Knowledge Base
Manage your knowledge base categories.
Manage your knowledge base articles.
Publish or unpublish an article.
Set an article as the data used by the AI chatbot.
Setup the article's URL so that it is SEO-friendly.
Support Around the World
Provide seamless and reliable support to your customers no matter where they are. Our helpdesk system ensures timely assistance across different time zones, languages, and channels, so you can build trust and deliver exceptional service worldwide.
Support Tickets
Admins can easily assign a ticket to an agent.
Instant email, bell, and toast notifications.
Can copy & paste images in the text editor while posting a comment.
The layout of ticket conversation makes it easy to read.
While waiting for the agent's response, customers can close the ticket if they solve the problem themselves.
More Features
More Useful Features in Solvi
AI chatbot
Admin can see all the AI chatbot's chat histories.
Export the chat histories.
The AI chatbot can reply with related clickable links.
Embed an AI chatbot on multiple websites.
Admins can add tags to an AI chatbot's chat thread.
Admin Settings
Set up the default questions shown on the AI chatbot.
Set up the ticket's drop-down list options, such as priority, urgency, impact, and more.
Can view the email logs and error logs easily.
Set up the ticket status display name.
Set up the website name and logo. Can view all the users.
Frequently Asked Questions
What are your operating hours for customer support?
How long does it usually take to receive a response from your support team?
What types of issues can your support team assist with?
How can I reset my password?
What should I do if I encounter an error message while using your service?
Are there any self-help resources available for troubleshooting common issues?
Can I track the status of my support ticket?
What should I do if I'm not satisfied with the resolution provided by your support team?
Our customer support team is available from Monday through Friday, from 9:00 AM to 6:00 PM PST. Any tickets received outside of these hours, including those submitted on Saturday or Sunday, will be replied to on the following Monday during our regular operating hours.
We aim to respond to all inquiries within 2-5 business days, but response times may vary depending on the volume of inquiries.
Our support team can assist with technical issues, account-related inquiries, troubleshooting, and any other questions you may have about our products or services.
To reset your password, you can visit our website and click on the "Forgot Password" link on the login page. Follow the instructions to reset your password.
If you encounter an error message, please take note of the error message and any steps you were taking when the error occurred. Then, submit a support ticket to our support team for assistance.
Yes, we have knowledge base articles that help you find answers to common questions and troubleshooting tips.
Yes, you can track the status of your support ticket by logging into your account on our website and accessing the support ticket portal.
If you're not satisfied with the resolution provided by our support team, please let us know and we'll do our best to address your concerns and find a satisfactory solution.